阿里巴巴国际站询盘回复英文话术模板来了,学会提高客服转化率

阿里巴巴国际站询盘回复英文话术模板来了,快来收藏有助力提高你客服转化率，做为一名合格的外贸业务员每天除了上班好好工作，最重要的你要有一身良好的沟通技巧，金牌客服都有自己的聊天话术库，我们一起来学习一下吧，如果觉得不错可以收藏一下哦。

询盘的回复规则： 1、回复及时（24小时内是黄金时间）

2、内容专业（清晰、简洁、完整）

3、格式规范（别忽略问候语，结束语等细节）

客户主动询价、我方报价

一般回复

Dear Mr./Ms XX

Thanks for your inquiry about XX products!

Now we here kindly quote you our best XX price as following:

Products name:

Specification, weight and size:

Packing:

Payment:

Delivery time:

Shipment fee:

Quantity:

Validity:

Others:

Pls review the above price and let us know your confirmation in an early date.

Looking forward to hearing from you soon

产品的库存不多

Dear X,

Tank you for your inquiry.

Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!

Best regards,

(name)

客户所要产品断货

Dear X,

We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well.

You can click on the following link to check them out.

Please let me know for any further questions.Thanks.

Best Regards,

(Your name)

想客户询问规格

Dear sir,

Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years,so we are confident we can do it.but the specifications you given is still lack.such as the diameter,meterial,quantity and so on.....,so pls can you send us the details?the drawing(cad)is ok. 

After we confirmed,we are happy to provide you with our good quality and competitive price. 

Look forward your soonest reply, 

Thanks and regards 

问客户对报价的意见

第一次询问

Dear Mr/Ms XX

Re XX products, We have quoted you FOB/CIF/ price by e-mail dd XXXX, 2007.. Have you received it? Please check it and let me know your comments about the price.

Looking forward to hearing from you soon.

第二次询问

Dear Mr/Ms XX

Re the XX products, I have e-mail the FOB QINGAO price to you dd XX . And asked for your comments on XX. But still no reply . Have you received it? Please review it and let me know your comments. If any problems, please don't hesitate to contact us, We shall be pleased to be of service to you at all times.

Thanks in advance for your quick reply!

第三次询问

Dear Ms/Ms XX

Re XX products, we have quoted you FOB/CIF/ price by e-mail after Canton Fair on Oct 24, 2016. But for a long time, you haven't replied us. So we sent two e-mail to you asking for your comments on Nov 9 and Nov 21, 2016. But still no reply. Now I 'd like to know whether you still interested in this item.

Looking forward to hearing from you soon.

重新报价

Dear Mr./Ms.XX

Re XX products, we have quoted you FOB QINGAO price , But for a long time,you haven't reply us. So we sent two e-mail to you asking for your comments on Nov 13 and Nov 23, 2016. Now we here kindly requote you the adjusted price as follows:

USDXX/pc

Hope you can accept this price.If sample required, we will send to you for your approval.

Thanks in advance for your quick reply!

询问对新价格的意见

Dear Mr./Ms.XX

Re XX products, in order to build our further business relationship. we have requote you new price on XX.Have you received it?. If you check other suppliers ,you will find this is our bottom price, hope you satisfied this time and accept it.

报价不回复

方式一

Dear X, 

Hope you still remember me,i sent you quotation for XX(products)on XX(date)，well maybe you are very busy ,and i understand. 

I review your websit very carefully, and have much interests to make a start for our cooperation,to provide the best special service. 

Could you give me some advice so that we can do better.

方式二

Dear sir, 

Did you receive our quotation on Apr 12th?and no reply from you.i was waiting until all the colleagues left the office. May be you are very busy. 

So pls can you take some time to give me a reply?and kindly give me some advice on XX(products) 

Look forward your reply 

Thanks and regards.

回应买家砍价

方式一

Dear x,

Thank you for your interests in my item.

I am sorry but we can’t offer you that low price you asked for.

We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.

However, we’d like to offer you some discounts on bulk purchases.

If your order is more than X pieces, we will give you a discount of xx% off.

Please let me know for any further questions. Thanks.

Sincerely,

(name)

方式二

Dear X, 

Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we need the products with best quality. 

But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you. 

I hope that if you have the will to cooperate,pls don’t just focus on the price,the most important is the quality,i think. 

If you any comments ,pls let me know. 

Thanks and regards 

Angela.

提醒买家尽快付款

方式一

Dear X,

We appreciated your purchase from us.

However, we noticed you that h**en’t made the payment yet.

This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.

If you have any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order.

Thanks again!

Looking forward to hearing from you soon.

Best Regards,

(Your name)

方式二

Dear X,

We appreciate your order from us. You have chosen one of the bestselling products in our store. It’s very popular for its good quality and competitive price. Right now, we only have X lots of the X colors left. We would like to inform you that this product has a high risk of selling out soon.

We noticed that you hadn’t finished the payment process for the order. We’d like to offer you a 10% discount on your order, if you purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment is confirmed. If you need any help or have any questions, please let us know.

Best Regards,

(your name)

PS: We are one of the biggest suppliers on Alibaba.com. With more than 3 years’ experience in world trade,we are able to provide the best prices, the highest quality and the superior service. We inspect our products before shipping them out and provide a 1 year warranty for all products. We promise to give you a full refund if the products are not as described.

If you have any questions, please contact us; we are happy to help you.

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